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🎛️ ROAS won't save you in the budget meeting

MarTech
Oct 26, 2026

You look at the dashboard and see what’s happening in a campaign. Give the same data to your CEO — who wants to know about revenue, margin, or profit — and they’ll see hieroglyphics. Frans Riemersma gets into how to connect campaign data with the slower customer analysis that explains what’s really driving business value.

Also today … Personalization is great until the brand guesses wrong or asks for more than the customer thinks is reasonable. I looked at the research on figuring out when to infer, when to ask, and how to make the exchange feel worth it.

Constantine von Hoffman
Constantine von Hoffman
Senior Editor, MarTech

P.S. The MarTech Conference on Nov. 4 is a free day of practical, expert-led sessions on building more adaptive operations, strengthening customer data and governance, and tying performance to business outcomes. Register today.

In This Edition
→
ROAS won’t save you in the budget meeting
→
The form isn’t the problem. The ask is.
→
A traffic drop doesn’t always need fixing
→
Don’t rebuild the stack just to add AI
Advanced training. Actionable tactics. Awesome networking.
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Marketing analytics

Frans Riemersma dissects the growing disconnect between campaign metrics and the bottom-line growth C-suite executives actually demand.

This serves as your cue to connect customer intent data directly to overall revenue, profit margins, and lifetime value.

Ready to align your metrics with executive priorities?

  • Measure full-funnel customer lifetime value instead of relying solely on short-term campaign return on ad spend.
  • Integrate slow, reflective customer data into campaign briefs to properly guide automated artificial intelligence execution.
  • Evaluate customer acquisition efforts against long-term repeat purchases rather than immediate, single-transaction conversion rates.
MarTechCharts

Constantine von Hoffman explores why heavy reliance on behavioral inference often fails to deliver meaningful customer recognition.

A smart next step is to balance predictive tracking with explicit, consent-based zero-party data requests.

Take these steps to elevate your personalization strategy:

  • Limit intrusive data collection by asking only for information that directly improves user experience.
  • Clearly communicate immediate value and privacy usage upfront before requesting sensitive customer verification data.
  • Focus on post-purchase recognition by automating loyalty rewards and filtering out redundant promotional offers.
Search marketing

Dan Taylor addresses why zero-click search engine results and artificial intelligence overviews depress traditional organic session metrics.

The key for your team is to evaluate commercial health through sales pipeline and high-intent conversions rather than raw visits.

Use these tips to navigate evolving search behavior:

  • Audit Search Console data to verify whether branded search impressions remain steady during session drops.
  • Prioritize original, non-commoditized research that incentivizes users to click through for deeper insights.
  • Safeguard bottom-funnel commercial assets, including case studies, pricing structures, and detailed product comparisons.
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  • Optimize pages using entities, semantic triples, and direct answers.
  • Evaluate existing site content to spot and prioritize critical gaps.
  • Master actionable tools and techniques for immediate AI visibility.
MarTech Conference

Modular, interoperable stack architectures enable marketing teams to innovate faster without total enterprise overhauls.

At the MarTech Conference on Nov. 4, we’ll discuss how you can easily leverage this by modularizing key software components to integrate emerging artificial intelligence capabilities seamlessly.

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  • Map existing software tools to identify rigid vendor dependencies restricting rapid feature adoption.
  • Connect specialized, best-of-breed software solutions through flexible application programming interfaces and shared databases.
  • Benchmark your architectural migration plan against established best practices.
Marketing artificial intelligence (AI)

Greg Kihlstrom tackles how autonomous consumer AI agents disrupt traditional brand interactions and checkout journeys.

Your next move should be to format key product data so autonomous digital shoppers can seamless discover and process purchases.

Take these steps to prepare for agentic commerce:

  • Audit channel policies to ensure return, shipping, and warranty terms stay consistent across all touchpoints.
  • Publish pricing and product specifications as machine-readable structured data for seamless agent evaluation.
  • Upgrade backend measurement architecture to capture server-side events when native browser pixels fail.
Search marketing

Constantine von Hoffman cautions that stricter search engine guidelines around artificial intelligence content won’t automatically restore lost website traffic.

Shift your focus toward establishing rigorous human editorial oversight for all automated content publishing pipelines.

Use these tips to protect your digital presence:

  • Assign dedicated human editors to fact-check and refine all generated copy, metadata, and alt text.
  • Eliminate high-volume, generic automated content production in favor of proprietary data and direct experience.
  • Evaluate site recovery metrics against broader search experience shifts like direct answer modules.
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  • Compare deterministic versus probabilistic matching capabilities of top vendors.
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