Why Zendesk chose CKEditor

The CKEditor TeamOct 27, 2026

Click here to view this email in your browser

Hi there,

What do companies like Zendesk, IBM, and Salesforce have in common?

They all needed a fast, flexible way to build content experiences and chose CKEditor to do it.

Our developer-first editor gives your team full control over the UX and feature set, while handling the heavy lifting behind AI content operations, collaborative editing, document formatting, and compliance.

🎯 CKEditor can help your team:

Reduce technical debt by offloading complex editor features and infrastructure maintenance
Enable collaboration across teams with comments, suggestions, and real-time co-editing
Introduce fully-goverened AI-assisted writing, reviewing, and brainstorming with a flexible architecture that enables connecting your own LLMs and MCP tooling
Protect your documents and data with features like revision history, autosave, and robust content sanitization

Find out how Zendesk simplified the content editing experience for users across product lines and multiple countries: Read the Zendesk case study →

All the best,
The CKEditor Team

CKEditor Lets You Control Everything
The AI-powered collaborative rich text editor
Docs | Online Demo | Contact Sales